What to expect when calling for a tow truck in Wickenburg, Arizona.
If you are immersed in something 24 hours a day, as we are in the towing business, it can become easy to forget that most motorists don’t know what to expect when they need to have their car towed. So, we put together this quick guide to provide you with a little insight into what to expect when you absolutely, positively must call for a tow truck.
What To Expect When You Need Towing Service
If you are like most motorists, the first thing you do when your car starts acting up is get out and look under the hood. Or, if it’s a tire issue, you might try and find the spare, or even attempt to change the tire yourself.
- We suggest that before getting out of your vehicle, that you pull as far out of the flow of traffic as possible. And, if possible, even pull into a parking lot or off on a side road of an exit ramp. This way you’ll remain out of harm’s way.
- The next thing we suggest is that you get out your smartphone and Google “Towing Service.” Even though we would love for you to call Clean Earth Recovery directly at 928-684-1445 we may not be the closest towing company. A simple Google search will provide you with the closest, most reputable towing companies around.
- Lastly, we recommend that you not attempt to change the tire yourself, especially if you are on the shoulder of a busy interstate. Please allow a trained professional to do the work. The tow truck operators employed by our towing company has changed thousands of tires and can get the job done much quicker than the average motorist. This ensures your vehicle is roadside for the least amount of time possible.
- Towing Dispatch Questions
Next, you should know what to expect with regards to the questions you’ll be asked by the towing company dispatch personnel.
- To begin with, the dispatcher will need to get an understanding of the issue you are experiencing with your vehicle. Is it engine related, or something wrong with the tires and wheels? Please understand that most towing companies are not mobile mechanics. And, the towing dispatcher’s job is not to ascertain information so that the tow truck operator can provide repairs roadside. The information they are requesting is needed in order to determine what type of tow truck to send to your location, a wrecker or a flatbed.
- Secondly, the dispatcher will need an accurate location of the vehicle, and if you are with the vehicle and will remain there until the tow truck operator’s arrival. An accurate location may include a physical address, the name of the street or road you are on and a cross street, the direction of travel (North, South, East, West), etc.
- The dispatcher will then ask for information regarding the year, make, model and color of your vehicle. This is required in order to ensure that the tow truck operator can find you.
- They will then ask for your information. They’ll need your name, mobile number, and where you would like the vehicle towed. If you are traveling and do not have a repair shop in mind the tow truck operator or dispatcher can assist you in finding one.
Knowing what to expect from the towing company you call before you make the call can streamline the process and get you back on the road as quickly as possible.