What to do when you need roadside assistance.
Let’s say that it’s early morning and you’re driving West on Highway 60 running through Wickenburg, Arizona, and you run over a scrap of metal which causes your tire to pop. To say that your day isn’t starting off on the right foot would be an understatement.
Needing roadside assistance always happens at the worst possible time. But, don’t despair we’ve got some helpful tips to get you through it.
How To Make A Difficult Situation Good Turn Out Good
Below are our suggestions for dealing with unexpected roadside assistance emergencies like this. Whether you drive a passenger car or tractor trailer you’ll be sure to get value from the suggestions we provide. To begin, we suggest that you not try to resolve the issue yourself. We’ve seen countless times when motorists have wasted hours attempting to do what a professional could have completed in just a few minutes.
- First, with caution in mind, quickly exit the roadway. Even if you must drive on the rim of a flat tire, it’s best to risk additional damage to your wheel than to remain in the way of oncoming traffic. A wheel can be replaced, you cannot.
- When you are safely away from oncoming traffic, exit your vehicle on the passenger side and assess the damages. If you have experienced a flat determine if you have a good spare. You will need to convey this information to the towing company dispatcher so that they can send out the right truck and equipment to do the job properly. If you do not have a spare, a tow will be required. Having this information will avoid the need for a second truck.
- Next, get back into your vehicle on the passenger side, or move far away from your vehicle and the roadway. This is for safety purposes. Vehicles that remain roadside for an extended period become hazards to careless drivers.
- Then pick up your smartphone and Google “Towing Service.” When you do, Google will use your location, (as long as your location services are enabled), as well as their algorithms to find the closest towing company to you.
- Call the closest towing company provided, and when the dispatcher answers tell them that you have a flat tire and whether or not you have a good spare. Provide them with your location, i.e. the highway you are on, the direction of travel, and the nearest cross street, as well as your name and number.
- Follow through and answer your phone. Many times the tow truck operator assigned to you may not be immediately aware of your location, which means they may need to call you for clarification. To ensure you receive help as quickly as possible it is imperative that you answer any unrecognized incoming calls.
- Once your roadside emergency is over, to avoid any delays when the next roadside event occurs put Clean Earth Recovery’s phone number into your contacts, 928-684-1445.